* Manage and facilitate the assessment process, which includes gathering requirements, creating user-based scenarios, process flows, documentation of the current and future state, and developing a configuration plan. * Work closely with the Director of Delivery and Chief Product Officer to review the assessment process and recommendations before a customer review. * Execute the configuration plan, which acts like a technical plan for implementation. The configuration plan consists of items that need to be configured by the configuration analyst, various systems that need to be integrated by an integration analyst, quality plan and approach, release management, and hand-off to customer care. * Manage scope and timelines. * Provide regular status updates to internal and external stakeholders. * Support all testing lifecycles, such as end-to-end and UAT, by creating test cases and scripts. Support end-user UAT. * Escalate impediments as they arise. * Coordinate with the team to resolve all issues within the required timeframe and recommend appropriate changes as required. * Monitor the implementation and administer staff working and assist the team. * Maintain all project plans, ensure timeframe compliance, and collaborate with stakeholders for all implementation processes.