● Provides, informed, opinion and influences the direction of the DevOps platform, configuration management, build & deployment management, version control and site reliability related decision making ● Articulates and guides development of tools and processes leveraged across the SDLC for continuous improvement in agility, quality and process/tooling maturity ● Drive effort to mentor engineers on the DevOps team on proactive and reactive basis ● Continue consistent effort to shorten the release cycles, improve the supportability, enhance the performance and scalability of the application landscape ● Building a highly scalable, highly available cloud infrastructure ● Migrating existing applications to a new cloud infrastructure ● Owning, maintaining and enhancing the infrastructure and related tools ● Design and implement monitoring and alerting for production ● Work closely with developers and other staff to solve dev/ops issues with customer facing services, tools and apps ● Schedule, communicate and execute maintenance windows where necessary, or prevent the need for them ● Must be able to work in a fast paced environment with frequent deployments to production in a “0 downtime” environment. ● Responsible for coordinating all Application and Infrastructure changes through QA and into production ● Ensuring change to the production environment does not impact system stability for our customers ● Communicating and working with teams in a globally distributed environment ● Brings/Demos new tooling to the team with a view to improving how we operate ● Shares knowledge openly within the team and across engineering ● Support the uptime and performance of our infrastructure in accordance with the defined SLAs for each product ● Define and implement standardized monitoring, alerting and escalation processes for each application ● Conduct root cause analysis on application and infrastructure issues including analyzing application server logs, recreating customer issues, analyzing traces