* Own operational responsibility for the application and platform layers in a critical SLA. * Oversee and own overall production - deployments, maintenances, and enhancements. * Ensuring Production SaaS platform high availability working with various teams. * Improve our systems, deployments, operations, and overall cloud activities. * Responsible for deployment, tools, troubleshooting, and performance tuning. * Manage incidents * Focusing on root cause analysis, prevention measures, and knowledge transfer. * Develop and maintain processes, documentation, and automation. * Platform maintenance and testing initiatives.