● Perform diagnostics, repairs, and maintenance tasks on home appliances including but not limited to Air Conditioners, Chest Freezers, Chimneys, Refrigerators, Showcases, Solar Water Heaters, and Washing Machines, following manufacturer guidelines. ● Lead and support junior technicians across different districts, offering training, guidance, and expertise to foster their professional growth and ensure exceptional service delivery. ● Maintain meticulous records of service calls, parts used, and the duration of each job. ● Communicate effectively with customers, providing clear explanations of technical issues and the measures taken to resolve them. ● Read and interpret technical manuals and schematics accurately. ● Use computer software for diagnostics and tracking of repairs efficiently. ● Collaborate with other departments to resolve complex technical problems. ● Keep abreast of the latest technological advancements, industry trends, and best practices in appliance repair and maintenance.