* Respond to customer inquiries and resolve post-sales issues promptly and professionally. * Provide product or service information, troubleshoot problems, and offer solutions to meet customer needs. * Ensure a high level of customer satisfaction by maintaining a positive and helpful attitude. * Develop and maintain strong relationships with existing customers to foster long-term partnerships. * Identify opportunities for upselling or cross-selling additional products or services based on customer needs. * Coordinate with internal teams to process and fulfill customer orders accurately and on time. * Monitor order status and provide customers with regular updates on delivery schedules. * Gather feedback from customers regarding their experiences with our products or services. * Compile and analyze feedback to identify trends and areas for improvement. * Investigate and resolve customer complaints or issues in a timely manner. * Collaborate with other departments, such as technical support or logistics, to address complex problems. * Maintain accurate records of customer interactions, transactions, and correspondence in the CRM system. * Generate reports on post-sales activities and customer feedback as required. * Assist customers in understanding how to use products or services effectively. * Provide training or resources to help customers maximize the value of their purchases.