● Interpret, build upon, and comply with company quality assurance standards ● Carefully maintain a complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions ● Document quality assurance activities with internal reporting and audits ● Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines ● Identify training needs and take action to ensure company-wide compliance ● Pursue continuing education on new solutions, technology, and skills ● Plan, execute, and oversee inspection and testing of the incoming and outgoing products to confirm quality conformance to specifications and quality deliverables ● Assist operations and local quality functions in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs ● Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements ● Develop or update company complaint and inspection procedures to ensure capture and the investigation, as well as proper documentation of complaints ● Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development ● Provide training and support to the quality assurance team on systems, policies, procedures, and core processes