Understanding the international team's strengths and weaknesses. Understand communication channels the clients and teams prefer. Help with onboarding new clients and team members. Continuously improving our project management best practices. Training Project Managers to follow company PM best practices. How you execute these responsibilities are: Meet once a week with account manager/engineering managers(s) (as needed) to review all teams Give sign off for new hires to replace team members and send to the Account Manager Participate in semi-annual performance evaluations Conduct project update meetings internally Follow the escalation process to address issues