· Provide consistent, first-line support for end users seeking assistance with IT via phone, email and chat. · Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and IT Administration. · Developing and implementing IT policy and best practice guides for the organization. · Participate in the design of information and operational support systems. · Prepare for technical training for coworkers and office staff. · Running regular checks on IT Infrastructure, backup system, and data security. · Cooperate with vendors and other IT personnel for problem resolution. · Available for escalation of routine support tasks. · Coordinate with other staff for the purpose of completing incidents and requests efficiently. · Running and sharing regular operation system reports with senior staff. Perform all other technical and documentation duties as assigned.