Customer Support Representative

* Handle Customer complaints and queries via incoming calls. * Diagnose, resolve and document issues as needed.Analyze and evaluate support issues and patterns for escalation.Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branch/ departments. * Customer follow up and make scheduled callbacks to customers when necessary. * Perform field visit to resolve the technical issues at the customer end when necessary. * Perform other tasks assigned by Supervisor as and when required.