1. Build and maintain strong relationships with customers, acting as the primary point of contact for all customer inquiries and concerns 2. Manage customer accounts, including contract negotiations and renewals 3. Develop and manage project plans, including scope, budget, and timeline 4. Coordinate with cross-functional teams to ensure successful project delivery 5. Monitor project progress and resolve any issues that may arise 6. Ensure customer satisfaction by proactively managing expectations and delivering high-quality services 7. Analyze project performance and provide recommendations for improvement 8. Identify new business opportunities and support sales efforts 9. Stay up-to-date with industry trends and developments, and continually seek opportunities to enhance customer experience